Frequently Asked Questions

Your first step is to book a free 15 minute consult or call us directly and discuss your needs. This will give you the opportunity to talk to your physiotherapist directly and ask any questions. Your physiotherapist will ask questions to find out about you, what you're having difficulty with and what you want to work on.  To book a consultation, call (902) 809-1793. 

No, physiotherapists are primary healthcare professionals in Canada. This means you DO NOT have to talk to your doctor before booking physiotherapy. Most insurance plans don't require a doctor note for reimbursement. If your plan does require a referral from your doctor, we can help coordinate as part of our intake process.

If you qualify for our services,  we will book a time for your physiotherapist to come to your home and complete an initial assessment, which includes range of motion, strength, mobility and balance testing as well as blood pressure, heart rate and oxygen levels and equipment needs. After your initial visit, we would agree on a treatment plan. Most clients are seen 1-2 times/week initally.

*Pre-payment is required at the time of booking. 

This depends on your physiotherapist's schedule but typically your physiotherapist will allow time after the first in person visit for a short treatment. Your second visit is often scheduled within the next 3-5 business days.

You are expected to pay the day of your physiotherapy session. It is most convenient to have a credit card on file which will be accepted when you fill out a short intake form prior to your first in home visit. You can use cash, cheque or e-transfer by arranging this directly with your physiotherapist. 

Yes, WE ARE NOW DIRECT BILLING some insurance companies! You will be asked for your insurance information when filling out a short intake form prior to your first in home session. If you have an insurance company we do not bill directly,  you will receive a paid invoice to send for reimbursement to your insurance company as soon as payment is received.  Reimbursement usually takes only a few days once you send the request to your insurance company.