Safe at Home Physiotherapy follows all Public Health Policies surrounding the prevention and spread of Covid-19. All clients are required to be screened for Covid-19 prior to their visit and our therapists use single-use surgical masks prior to arriving at our client’s homes and until they exit. Our therapist will thoroughly wash their hands upon arrival and as needed throughout the visit. Eye protection is worn and all equipment is cleaned between clients using Oxivir® Tb Wipes (Disinfects in 60 seconds. Virucide, bactericide, tuberculocide, fungicide and non-food contact sanitizer. Kills SARS-CoV-2 (COVID-19), MRSA and Norovirus. Meets bloodborne pathogen standards for decontaminating blood and body fluids.).
In the event that the client has had symptoms of Covid-19 (see below), close contact with a positive case, is awaiting test results or any further reason to suspect Covid-19 transmission risk is increased, the visit would be transferred to phone/online or rescheduled.
Signs or symptoms may include:
COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
Safe at Home Physiotherapy collects information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.
HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and services and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.
PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by Safe at Home Physiotherapy provided notice of this fact is made available online. If a visitor objects to such use for any reason, they may prevent that use, either by e-mail request or by modifying the registration information provided. Safe at Home Physiotherapy uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.
DISCLOSURE OF INFORMATION
Safe at Home Physiotherapy, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.
ADDITIONAL TERMS FOR CERTAIN WEBSITES
The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals and we may require these individuals to register upon entry by providing us with certain information.
PROTECTION OF INFORMATION:
Our Commitment to Security
Storage of Information:
Telehealth visits (online using Janeapp) are encrypted for security and not recorded or data is stored and follows PIPEDA guidelines. Clients will be requested an emergency contact, such as a neighbour, in the unlikely event that something happens during the online visit. Fire/etc. For more information, please see https://jane.app/guide/patient-profiles/telehealth-and-privacy-laws
Payments are due at the beginning of each visit and can be paid by Visa, Mastercard, Amex, Debit Visa, Debit Mastercard, e-transfers, or cash. Receipts will be emailed within 2 business days for insurance reimbursement and for your records. We require 24 hour cancellation for all visits or you will be charged a cancellation fee ($25 for online/telephone visits, $75 for home visits). If you are required to cancel due to Health Canada Protocols, you will not be charged the cancellation fee.
This website is for informational purposes only. Exercise is not without risks and any exercise program may result in injury. If at any point you begin to feel faint, dizzy or have physical discomfort, you should stop immediately and consult a medical professional. if you (or your family) have a history of high blood pressure, heart disease, or if you have ever experienced chest pain when exercising or have experienced chest pain in the past month when not engaged in physical activity, smoke, have high cholesterol, are obese, or have a bone or joint problem that could be made worse by a change in physical activity you should consult a medical professional before beginning a new exercise program. Do not start this program if your physician or health care provider advises against it. General advice given via blog, in posts or live videos does not constitute receiving physiotherapy services.