Policies

Safe at Home Physiotherapy follows all Public Health Policies surrounding the prevention and spread of Covid-19. All clients are required to be screened for Covid-19 prior to their visit and our therapists use single-use surgical masks prior to arriving at our client’s homes and until they exit. Our therapist will thoroughly wash their hands upon arrival and as needed throughout the visit. Eye protection is worn and all equipment is cleaned between clients using Oxivir® Tb Wipes (Disinfects in 60 seconds. Virucide, bactericide, tuberculocide, fungicide and non-food contact sanitizer. Kills SARS-CoV-2 (COVID-19), MRSA and Norovirus. Meets bloodborne pathogen standards for decontaminating blood and body fluids.). 

In the event that the client has had symptoms of Covid-19 (see below), close contact with a positive case, is awaiting test results or any further reason to suspect Covid-19 transmission risk is increased, the visit would be transferred to phone/online or rescheduled. 

Signs or symptoms may include:

• Fever (temperature of 38.0°C or greater), OR
• Any new or worsening respiratory symptoms (cough, shortness of breath, runny nose or sneezing, nasal congestion, hoarse voice, sore throat or difficulty swallowing), OR
• Any new onset atypical symptoms including but not limited to chills, muscle aches, diarrhea, malaise, or headache

BEFORE USING OUR SITES, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Safe at Home Physiotherapy and sets out our policy on the gathering and use of information on this site and our other sites (collectively "Sites"). The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. Safe at Home Physiotherapy complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. Safe at Home Physiotherapy does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION

Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

Safe at Home Physiotherapy collects information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.

HOW DOES COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?

Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and services and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

PROMOTIONAL AND INFORMATIONAL OFFERS

With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by Safe at Home Physiotherapy provided notice of this fact is made available online. If a visitor objects to such use for any reason, they may prevent that use, either by e-mail request or by modifying the registration information provided. Safe at Home Physiotherapy uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

DISCLOSURE OF INFORMATION

Safe at Home Physiotherapy will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. All storage or processing of personal information remains within Canada. 

COOKIES

Safe at Home Physiotherapy, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE

The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Sites or help-seeking information lines.

ADDITIONAL TERMS FOR CERTAIN WEBSITES

The following additional information applies to our Sites that require registration. Generally, you are not required to provide personal information as a condition of using our Sites, except as may be necessary to provide you with a product or service that you have requested. However, some of our Sites are restricted to certain individuals such as health care professionals and we may require these individuals to register upon entry by providing us with certain information.

PROTECTION OF INFORMATION:

Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Safe at Home Physiotherapy applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis. Safe at Home Physiotherapy uses Janeapp to collect and store personal, medical and billing information about our clients. All information is stored within Canada. Privacy policy for Janeapp can be found here: https://jane.app/legal/privacy-policy

Storage of Information:

Personal information you share with us is stored on our database servers at Janeapp data centers in Canada, or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

POLICY CHANGE:

If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:

By using this Site or any other Safe at Home Physiotherapy Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.

Telehealth visits (online using Janeapp) are encrypted for security and not recorded or data is stored and follows PIPEDA guidelines. Clients will be requested an emergency contact, such as a neighbour, in the unlikely event that something happens during the online visit. Fire/etc. For more information, please see https://jane.app/guide/patient-profiles/telehealth-and-privacy-laws

Payments are due at the beginning of each visit and can be paid by Visa, Mastercard, Amex, Debit Visa,  Debit Mastercard, e-transfers, or cash. Receipts will be emailed within 2 business days for insurance reimbursement and for your records. We require 24 hour cancellation for all visits or you will be charged a cancellation fee ($25 for online/telephone visits, $75 for home visits). If you are required to cancel due to Health Canada Protocols, you will not be charged the cancellation fee.

This website is for informational purposes only. Exercise is not without risks and any exercise program may result in injury. If at any point you begin to feel faint, dizzy or have physical discomfort, you should stop immediately and consult a medical professional. if you (or your family) have a history of high blood pressure, heart disease, or if you have ever experienced chest pain when exercising or have experienced chest pain in the past month when not engaged in physical activity, smoke, have high cholesterol, are obese, or have a bone or joint problem that could be made worse by a change in physical activity you should consult a medical professional before beginning a new exercise program. Do not start this program if your physician or health care provider advises against it. General advice given via blog, in posts or live videos does not constitute receiving physiotherapy services.